Introduction

Welcome to the Artwalk Maids website terms and conditions for use (“Terms”). These terms apply to the use of this website, and by accessing this website and/or making a booking for services, you agree to be bound by the terms set out below. If you do not agree to be bound by these terms, please do not use our website.

1) DEFINITIONS

“Booking” means a booking for Services made by You on our Website

“Services” means cleaning services;

“Website” means the website located at https://artwalkchelsea.com or any subsequent URL which may replace it;

“You” means a user of this website.

2) USE OF THE WEBSITE

2.1 Access

You are provided with access to this website in accordance with these Terms, and any Booking made by you must be placed strictly in accordance with these Terms.

2.2 Registration

2.2.1 By registering as a user of our website, you warrant that:

(a) the personal information which you provide when you register as a user and/or make a Booking is true, accurate, current and complete in all respects; and

(b) you will notify us immediately of any changes to this personal information by contacting our customer service representatives.

2.2.2 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

2.3 Our Rights

We reserve the right to:

(a) modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or

(b) change these Terms from time to time as explained below. If you do not agree to such amended terms, you must stop using the website. If you continue to use the website, you will be deemed to have accepted the amended terms.

3) THE WEBSITE

3.1 Our contract with you is limited to the provision of the use of our website.

3.2 Your Artwalk Maid is responsible for providing the Services to you, and you have a direct contract between you and the Artwalk Maids concerning the provision of Services.

3.3 We review applications, conduct interviews and undertake other checks of Artwalk Maids, with some of this process reliant on information from or undertaken by third parties. You acknowledge that we do not and cannot guarantee the accurateness or completeness of such checks, whether conducted by third parties and us.

4) BOOKING SERVICES

4.1 By placing an order through our website, you warrant that you are: legally capable of entering into binding contracts and at least 18 years old.

4.2 After placing an order, you will receive an email from us acknowledging that we have received your Booking. Please note that this does not mean that your Booking has been accepted. All Bookings are subject to acceptance by us, and we will confirm such acceptance to you by sending you a further email to confirm the booking (the “Booking Confirmation”). The contracts between you and us will only be formed when we send you the Booking Confirmation.

5) PRICE AND PAYMENT

5.1 The price of any Services will be as quoted on our website, except in cases of obvious error.

5.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Booking Confirmation.

 5.3 Every effort has been made on this website to ensure that making a Booking is secure via our payment provider. We cannot be responsible for fraudulent use on our website of a lost payment card.

5.4 You must maintain a valid payment card with us. You must inform us immediately if your payment card details are no longer valid.

5.5 You authorise us to seek pre-authorisation of your payment card. You also authorise us to charge your payment card in full the day after the scheduled Booking.

6) BOOKING CANCELLATION BY US

6.1 If you violate any of the Terms, your permission to use the Services and Website will automatically terminate.

6.2 We reserve the right to cancel any Booking without notice or cause.

7) BOOKING CANCELLATION BY YOU

7.1 You may cancel a Booking with a minimum of 48 hours notice before your scheduled clean either by logging into the site.

7.2 For cancellations made less than 48 hours before your scheduled clean, we will charge you a £40 late cancellation fee.

8) INSURANCE

8.1 We have a £5m public liability insurance policy underwritten by a leading insurer.

9) THIRD-PARTY LINKS

Links to third party websites on the website are provided solely for your convenience. If you use these links, you leave the website. We have not reviewed any of these third-party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to the website, you do so entirely at your own risk.

10) PRIVACY

We process information about you in accordance with our Privacy Policy. By using our website, you consent to such processing, and you warrant that all data provided by you is accurate.

11) LIABILITY

11.1 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Services you purchased in the previous six months.

11.2 This limitation does not include or limit in any way our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

11.3 We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited: to loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; or, waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise.

11.4 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your Booking and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

12) EVENTS OUTSIDE OUR CONTROL

12.1 We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

12.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or transport access, flood, fire, explosion, acts of terrorism or accident.

12.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

13) GENERAL

13.1 Intellectual property and right to use

13.1.1 Unless otherwise stated, the copyright and other intellectual property rights in the content on the website are owned by us or our licensors. Any access or use of the website for any reason other than your personal, non-commercial use is prohibited.

13.1.2 No part of the website may be reproduced in any other website or included in any public or private electronic retrieval system or website without our prior written permission.

13.1.3 You acknowledge and agree that the content contained within the website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited.

13.1.4 You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

13.1.5 You may provide us with information and feedback regarding the features and performance of the Service, including reports of failures, errors, or other malfunctions you encounter on the Service along with any associated error messages (the “Feedback”). Feedback provided to us may be used by us to improve the Service, and accordingly, you hereby grant Artwalk Maids a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and licence to use, reproduce, disclose, sublicense, distribute, modify and otherwise exploit such feedback without restriction.

13.1.6 If you publish any content on our website, such as images, videos, reviews, comments, ratings, profiles or listings, you grant us a worldwide, perpetual, non-exclusive, royalty-free licence to copy, alter, adapt or display such content on our website.

13.2 Compliance with Laws

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

13.3 Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email. For contractual purposes, you agree to this electronic means of communication, and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

13.5 Transfer of Rights and Obligations

13.5.1 The contract between you and us is binding on you and us and on our respective successors and assigns.

13.5.2 You may not transfer, assign, charge or otherwise dispose of a Contract or any of your rights or obligations arising under it without our prior written consent.

13.5.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract or any of our rights or obligations arising under it at any time during the term of the contract.

13.6 Severance

If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms.

13.7 Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

13.8 Entire Agreement

These Terms and any document expressly referred to in them constitute the entire agreement between us with respect to the subject matter of any contract and supersede any previous communications or agreements between us.

13.9 Our Right to Vary these Terms

We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time that you book Services from us. Please regularly check on our website for new versions.

13.10 Law

These Terms and the Contracts shall be governed by and construed in accordance with the laws of England, and you irrevocably submit to the exclusive jurisdiction of the courts of England. Any dispute or claim arising out of or in connection with the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.